{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Europe on orders over EUR 1000; a flat EUR 200 delivery charge applies below that. Orders are handled in 24 to 48 hours and tracked from there.",
    "content": "Shipping Last updated 12 August 2026. Where we deliver We deliver right across Kenya. Orders are handled within 24 to 48 hours and tracked from the moment they are picked up. If you are ordering from outside Kenya, email us before you order so we can quote your address properly. What delivery costs Delivery is free on orders of KSh1,000 or more. Below that, a flat KSh200 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. You can also choose express delivery in the basket for KSh200. Express is a paid upgrade, so that charge applies to every express order, including orders that would otherwise qualify for free standard delivery. Pick whichever suits you at checkout. How long it takes Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@clearancewarehouse.co.ke before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://clearancewarehouse.co.ke/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "15 days from delivery to return an unused item for an exchange or a refund, and 30 days to report anything faulty, extended to 15 days. Goods must come back in resaleable condition. Nothing in this range is made to a customer's specification, so no Article 16(c) of Directive 2011/83/EU exemption applies to any product.",
    "content": "Refunds and returns Last updated 28 August 2026. This is our own policy. Nothing on this page limits your rights under EU consumer law (Directive 2011/83/EU and Directive (EU) 2019/771). Our voluntary 15-day returns policy You have 15 days from delivery to return an item for an exchange or a refund. It has to come back unused, uncut and in its original packaging with everything that came with it, and we check returns when they arrive. Under this voluntary policy, refunds exclude the original delivery charge, and you pay the postage to send it back unless the item was faulty or we sent the wrong thing. These conditions do not restrict the statutory rights below. Please email us before you send anything, so it goes to the right place and gets credited to your order. Your statutory withdrawal rights Where EU withdrawal rights apply, you can notify us of your decision to withdraw within 14 days of delivery without giving a reason or paying a cancellation fee. You then have 14 days to send the goods back. We refund the goods and standard outward delivery costs; an optional delivery upgrade need not be refunded. You pay return postage unless we agreed otherwise or the goods are faulty. Statutory exceptions may apply, such as certain unsealed hygiene goods. Our voluntary unused-item and packaging conditions do not override these rights. See the European Commission's withdrawal guidance for details. National law may provide additional protection. Faulty, damaged or not what you ordered This part is different and it is not limited to 15 days. If something arrives faulty, damaged or not as described, tell us within 30 days and we will put it right at no cost to you: a replacement or a refund, and we pay the return postage. Under EU consumer law (Directive 2011/83/EU and Directive (EU) 2019/771) goods have to be as described and fit for the purpose they are sold for. If they are not, that is our problem to fix, and no wording on this page changes it. Damaged in transit Email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of anything. Missing items, or the wrong thing sent Tell us and we will fix it. If the parcel never arrives, arrives with parts missing, or contains something you did not order, that is ours to resolve and it costs you nothing. Cancelling an order Contact us as soon as possible to stop or change an order before dispatch. Our operational request is to contact us within 12 hours, but this does not shorten any statutory withdrawal period. If dispatch cannot be stopped, we will explain how to return the goods. The store's voluntary cancellation terms specify a 12.5 per cent service and processing fee after payment. This fee does not apply when you exercise a statutory right to withdraw, or when we cancel the order. No processing deadline removes your statutory rights. Everything here is a stock item Clearance pricing alone does not exclude a purchase from returns. Check the product details and the applicable statutory exceptions rather than assuming every product has the same return conditions. If you are unsure about a product's size, specifications or suitability, email theteam@clearancewarehouse.co.ke before ordering and we can help you check the details. How to return something Email theteam@clearancewarehouse.co.ke with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. We process refunds within 24 to 48 hours of the goods arriving back. Payment providers usually take a few more working days to show the money on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather. If you are unhappy with how we handled it Email theteam@clearancewarehouse.co.ke with your order number and the word \"complaint\" in the subject, and a person will look at it again from the start.",
    "url": "https://clearancewarehouse.co.ke/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Clearance Warehouse collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Clearance Warehouse (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit clearancewarehouse.co.ke or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@clearancewarehouse.co.ke or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@clearancewarehouse.co.ke . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the data protection authority in the EU country where you live. If you live outside Europe you may also be able to complain to the data protection authority where you live. If you are in Europe, you may complain to your national data protection authority at ico.org.uk . Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Clearance Warehouse, a division of Caruso Consulting Co Ltd Company registration (Thailand): 0765554000332 Email: theteam@clearancewarehouse.co.ke International call centre: +66 98 391 3877",
    "url": "https://clearancewarehouse.co.ke/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Clearance Warehouse.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of clearancewarehouse.co.ke and any purchase you make from Clearance Warehouse (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Clearance Warehouse name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in colour and finish can occur between production batches and will not look identical on any two installations. Pricing All prices are shown in euro. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from clearancewarehouse.co.ke . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@clearancewarehouse.co.ke or call +66 98 391 3877 , our team is happy to help. Contact Us Clearance Warehouse, a division of Caruso Consulting Co Ltd Company registration (Thailand): 0765554000332 Email: theteam@clearancewarehouse.co.ke International call centre: +66 98 391 3877",
    "url": "https://clearancewarehouse.co.ke/terms-and-conditions/"
  }
}